“We know it has to be done, but it’s hard to do so without it being perceived as personal!” said Jess.
Do you occasionally face a similar situation?
In Jess’ case, it was just a simple thing: removing a former member of the team from the team’s chat group. But it was hard because they had a good relationship with the former team member.
Eventually, they created a new chat group (sans the former team member) and used it in place of the old one. I suspect it might have been easier if they didn’t have a good relationship with the former team member.
This “difficulty” shows up in other situation too, for example:
- Starting the meeting on-time when one of the key participants has yet to arrive,
- Getting someone to start or stop doing something,
- Calling out someone for unacceptable behaviour.
We don’t want to offend another person, and much less wanting the other person to think that it’s personal. We don’t want to be the bad guy!
Yet by not acting, we allow the team’s interaction, perhaps even effectiveness, be compromised.
But this doesn’t have to be the case. There is an easy way!